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Help & Support

Frequently Asked Questions

What is MeroDesk software?

MeroDesk is a secure remote access and communication software that enables users to connect to devices remotely, share screens, and communicate via chat or video using WebRTC technology. It’s designed for ease of use across Windows, macOS, Linux, Android, and iOS.

How do I install MeroDesk on my device?

Download the MeroDesk installer from our Download page, run the setup file, and follow the on-screen instructions. Ensure your device meets the system requirements for your platform.

Can multiple users access the same device with MeroDesk?

Yes, with the Enterprise plan, multiple users can access a single device simultaneously, provided they have valid credentials and permissions.

What should I do if my remote connection fails?

Check your internet connection, verify the remote device ID, and ensure both devices are online. If the issue persists, contact support at support@merodesk.com.

Does MeroDesk support file transfers?

Yes, MeroDesk’s Pro and Enterprise plans allow secure file transfers between connected devices. Check your plan details on the Buy Now page.

How do I set up a remote connection?

Download MeroDesk, enter the remote device ID, and set a password if needed.

Why can’t I record my screen?

Ensure you have the Pro plan and check permissions in your device settings.

How secure is MeroDesk?

MeroDesk uses WebRTC with end-to-end encryption and password protection.

Is MeroDesk free?

Yes, MeroDesk offers a free plan with basic remote access, chat, and limited screenshots. Check out our pricing for Pro and Enterprise plans.

What devices does MeroDesk support?

MeroDesk is compatible with Windows, macOS, Linux, Android, and iOS devices.

How do I upgrade to the Pro plan?

Visit our Buy Now page, select the Pro plan, and follow the payment instructions.

Can I use MeroDesk offline?

MeroDesk requires an internet connection for remote access and communication features.

How do I contact support?

Use the contact form below or email us at support@merodesk.com for assistance.

Tutorial Video

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