Privacy Policy

Last Updated: July 2, 2025

At MeroDesk, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our services, including our website and WebRTC-based application.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Information you provide when signing up, such as your name, email address, and payment details.
  • Usage Data: Information about how you use our services, including IP addresses, browser type, operating system, and usage patterns.
  • Communication Data: Data transmitted through our encrypted chat and remote access features, which is protected with end-to-end encryption.
  • Device Information: Information about the devices you use to access MeroDesk, such as hardware specifications and unique identifiers.

2. How We Use Your Information

We use the collected information to:

  • Provide and improve our services, including remote access and communication features.
  • Process payments and manage subscriptions.
  • Analyze usage patterns to enhance user experience and optimize performance.
  • Communicate with you regarding updates, support, and promotional offers (you can opt out at any time).
  • Ensure the security of our platform and prevent unauthorized access.

3. Data Security

We implement industry-standard security measures, including:

  • End-to-end encryption for all WebRTC-based communications.
  • Password-protected connections to safeguard remote access sessions.
  • Secure servers hosted by Xirsys for reliable and protected data transmission.
  • Regular security audits to identify and address potential vulnerabilities.

4. Sharing Your Information

We do not sell or share your personal information with third parties, except:

  • With your consent, such as when you share data during a remote session.
  • To comply with legal obligations or protect our rights.
  • With trusted service providers (e.g., payment processors or hosting services) who adhere to strict privacy standards.

5. Your Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Opt out of marketing communications.
  • Request information about how your data is used.
  • Restrict or object to certain data processing activities.

To exercise these rights, please contact us at support@merodesk.com.

6. Cookies and Tracking

We use cookies to enhance your experience on our website. These include:

  • Essential Cookies: Necessary for website functionality.
  • Analytics Cookies: To understand how users interact with our site.
  • Marketing Cookies: To deliver personalized advertisements (optional).

You can manage cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: support@merodesk.com

Address: MeroDesk, Kathmandu, Nepal